Privacy policy

Privacy Policy

Last updated: November 2025

Revolution Fibers (“Revolution Fibers”, “we”, “our”, or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit revolutionfibers.com (the “Site”), make a purchase, interact with our customer service team, receive emails from us, or otherwise engage with our business.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways to help us operate our online store, communicate with you, fulfill your orders, and improve your experience.

1.1 Device Information

  • Examples: IP address, browser type, time zone, cookie identifiers, pages you view, search terms, and how you interact with the Site.
  • How we collect it: Automatically through cookies, pixels, tags, and web beacons.
  • Purpose: To load the Site correctly, troubleshoot issues, analyze performance, and improve our website.
  • Shared with: Shopify (our ecommerce platform), analytics partners, advertising networks.

1.2 Order Information

  • Examples: Name, billing and shipping address, payment information (including credit card numbers), email address, phone number, items purchased.
  • How we collect it: Directly from you when you make a purchase.
  • Purpose: To process orders, send confirmations and updates, handle shipping, detect fraud, provide customer service, and manage returns.
  • Shared with: Shopify, payment processors, shipping carriers, fraud prevention tools, fulfillment partners.

1.3 Customer Support Information

  • Examples: Messages you send us, voicemail messages, order details, contact information, uploaded files or images.
  • How we collect it: When you contact us by email, live chat, or other support channels.
  • Purpose: To resolve issues, answer questions, and improve our customer service.
  • Shared with: Gorgias (our customer service platform), which stores and processes support communications. Learn more: https://www.gorgias.com/privacy.

1.4 Email & Marketing Communications

  • Examples: Email address, browsing behavior (if consented), purchase history, engagement with our emails.
  • How we collect it: When you subscribe, opt in during checkout, or interact with our emails.
  • Purpose: To send newsletters, promotions, product updates, cart reminders, and transactional messages.
  • Shared with: Klaviyo (our Email Service Provider). Klaviyo processes your information for email automation, segmentation, and performance analytics. Privacy policy: https://www.klaviyo.com/legal/privacy.

1.5 Analytics & Business Insights

  • Examples: Order history, customer lifetime value, purchase behavior, product preferences.
  • How we collect it: Through your order history and Site interactions.
  • Purpose: To better understand our customers, improve merchandising, and make business decisions.
  • Shared with: RetentionX (our analytics partner), which processes customer data and order history for business insights. Learn more: https://retentionx.com/privacy.

1.6 Rewards Program Information

  • Examples: Points earned, reward redemptions, account activity, purchase history.
  • Purpose: To operate our rewards and loyalty program.
  • Shared with: Our rewards program provider Stamped.io and Shopify.

2. How We Use Your Information

We use your personal information to:

  • Provide, personalize, and improve our products and services
  • Process and fulfill orders
  • Manage shipping and returns
  • Send order updates and transactional messages
  • Communicate with you about products, promotions, and offers
  • Analyze Site performance and customer behavior
  • Prevent fraud and secure the Site
  • Operate our rewards and loyalty program
  • Comply with legal obligations

3. How We Share Your Information

We share your information with trusted partners who help us run our business:

  • Shopify – Our store is hosted on Shopify. Shopify processes your information, including for fraud prevention, performance analytics, and to provide enhanced services based on interactions across Shopify merchants.
    Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.
  • Payment Processors & Fraud Prevention – To securely process payments and detect fraudulent activity.
  • Shipping & Fulfillment Partners – To deliver your orders.
  • Klaviyo – To send marketing and transactional emails.
  • Gorgias – To support customer service interactions.
  • RetentionX – To analyze customer behavior and order history.
  • Advertising partners – To deliver personalized ads, if applicable.
  • Legal/Regulatory – If required by law, subpoena, or government request.

4. Shopify Network Intelligence & Enhanced Services

Because our store is powered by Shopify, Shopify may process customer data to provide enhanced services such as improved personalization, performance optimization, fraud detection, and advertising relevance based on your interactions with other Shopify merchants.

By using our store, you acknowledge that:

  • Your data may be processed by Shopify and shared with third parties as described in Shopify’s Privacy Policy.
  • Shopify and its partners may be located outside your home country.
  • Some of these services may qualify as “sharing” or “targeted advertising” under certain U.S. state privacy laws.

5. Behavioral Advertising

We may use your information to provide personalized ads or marketing communications that we believe may be relevant to you. This includes:

  • Sharing browsing and purchase information with advertising partners
  • Using cookies and pixels to measure ad performance
  • Using analytics to understand user interests

You can opt out of targeted advertising using the links below:

You may also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

6. Cookies & Tracking Technologies

Cookies are small data files stored on your device that help improve your shopping experience. We use functional, performance, analytics, and advertising cookies.

Why we use cookies:

  • To keep your cart active
  • To remember your preferences
  • To understand how visitors use the Site
  • To deliver personalized ads
  • To improve website performance

You may adjust cookie preferences in your browser. Disabling cookies may affect how the Site functions.

7. Your Rights

7.1 Rights for U.S. State Residents (California, Colorado, Connecticut, Virginia, Utah)

Depending on your state, you may have rights to:

  • Access the personal information we hold about you
  • Request deletion of your data
  • Request correction of inaccurate data
  • Opt out of targeted advertising or “sharing”
  • Opt out of the sale of personal data (we do not sell data)

To exercise these rights, contact us at the information below or visit: Data Sharing Opt-Out

7.2 GDPR Rights (EEA & UK)

If you are located in the EEA or UK, you have rights to:

  • Access, correct, or delete your personal information
  • Object to processing
  • Request data portability
  • Withdraw consent

Click here to opt out.

Your information will be stored and processed in the U.S. and other countries as needed. Shopify’s GDPR details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

8. Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion at any time.

9. Security

We take reasonable measures to protect your personal information, but no online transmission or electronic storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons.

11. Contact Us

If you have questions, or if you’d like to exercise your privacy rights, contact us at:

Email: support@revolutionfibers.com
Mailing Address:
Adoholics, LLC d/b/a Revolution Fibers
2232 Dell Range Boulevard, Suite 245-3279
Cheyenne, WY 82009